WVC 24 D- 1 - 16
§24D-1-16. Credit or refund for interrupted service.
(a) If cable service to a subscriber is interrupted for more
than twenty-four continuous hours, such subscriber shall, upon
request, receive a credit or refund from the cable operator in an
amount that represents the proportionate share of such service not
received in a billing period, provided such interruption is not
caused by the subscriber.
(b) The commission may promulgate rules establishing a viewing
time reliability standard for cable operators and requiring such
companies to file with the commission information on service
interruptions not caused by subscribers.