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WEST VIRGINIA CODE
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WVC 24 D- 1 - 16 §24D-1-16. Credit or refund for interrupted service.
(a) If cable service to a subscriber is interrupted for more than twenty-four continuous hours, such subscriber shall, upon request, receive a credit or refund from the cable operator in an amount that represents the proportionate share of such service not received in a billing period, provided such interruption is not caused by the subscriber.

(b) The commission may promulgate rules establishing a viewing time reliability standard for cable operators and requiring such companies to file with the commission information on service interruptions not caused by subscribers.

Note: WV Code updated with legislation passed through the 2014 1st Special Session
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