WVC 24 A- 7 - 1
§24A-7-1. Complaints against motor carriers; statement of
charges; satisfaction or investigation of complaint.
Any person, firm, association of persons, corporation,
municipality, or county, complaining of anything done or omitted
to be done by any motor carrier subject to this chapter, in
contravention of the provisions thereof, or any duty owing by it
under the provisions of this chapter, may present to the
commission a petition which shall succinctly state all the facts.
Whereupon, if there shall be any reasonable ground to investigate
such complaint, a statement of the charges thus made shall be
forwarded by the commission to such motor carrier, which shall be
called upon to satisfy such complaint or to answer the same in
writing within a reasonable time to be specified by the
commission. If such motor carrier of property by motor vehicle
within the time specified shall make reparations for the injury
alleged to have been done or to correct the practice complained
of and obey the law and discharge its duties in the premises,
then it shall be relieved of liability to the complainant for the
particular violation of law or duty complained of. If such motor
carrier shall not satisfy the complaint within the time specified
it shall be the duty of the commission to investigate the same in
such manner and by such means as it shall deem proper.