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WEST VIRGINIA CODE
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WVC 24 D- 1 - 17 §24D-1-17. Office operating requirements; office hours.
Each cable operator shall operate a business office in or near its area of operation as approved by the franchise authority or the commission that shall be open during normal business hours, and each cable operator shall operate sufficient telephone lines, including a toll-free number or any other free calling option, as approved by the commission, staffed by a company customer service representative during normal business hours.

Note: WV Code updated with legislation passed through the 2013 1st Special Session
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