WVC 24 D- 1 - 17
§24D-1-17. Office operating requirements; office hours.
Each cable operator shall operate a business office in or near
its area of operation as approved by the franchise authority or the
commission that shall be open during normal business hours, and
each cable operator shall operate sufficient telephone lines,
including a toll-free number or any other free calling option, as
approved by the commission, staffed by a company customer service
representative during normal business hours.