|Date Requested:January 24, 2012
Time Requested:02:31 PM
| FUND(S) |
Sources of Revenue
Legislation creates:Neither Program nor Fund
Effect this measure will have on costs and revenues of state government.
| The purpose of this bill is to permit a military veteran to be identified as such on their West Virginia Driver’s License or Identification Card and also to permit a veteran be issued a replacement Driver’s License or Identification Card without charge if the request is made prior to the expiration date of the current license or card.
The Division of Motor Vehicles charges $5 to issue a duplicate driver’s license and identification card. Currently, West Virginia has approximately 185,000 veterans based on information provided by the West Virginia Department of Veteran’s Assistance. It is estimated that ten percent (10%) of those veterans will be issued a duplicate driver’s license or identification card in any given year, which would mean issuing 18,500 duplicates. Eliminating the $5 per duplicate charge for veterans would mean an approximate revenue loss of $92,500 in any given year.
Regular driver’s licenses and identification cards have a material cost of $3 each, which will equate a cost of $55,000.
The average hourly rate for a Customer Service Representative (CSR) is $15.54. The average CSR can perform a duplicate transaction in 5 minutes, making the cost to perform each transaction $1.295. Based upon the estimated 18,500 veterans requesting duplicate driver’s licenses and identification cards, this results in an approximate cost of $23,963 per year in personnel services. The total approximate cost to the Division would be $78,963 (materials and personnel services combined).
Real ID compliant driver’s licenses and identification cards have a material cost of $13 each. It is too soon in the issuance process to determine the mixture of regular driver’s licenses and identification cards compared to Real ID compliant driver’s licenses and identification cards.
|Effect of Proposal||Fiscal Year|
|1. Estmated Total Cost||78,963||78,963||78,963|
|Repairs and Alterations||0||0||0|
|2. Estimated Total Revenues||-92,500||-92,500||-92,500|
3. Explanation of above estimates (including long-range effect):
18,500 Duplicate Driver’s
Licenses/ID Cards x $5 $ 92,500
Materials - Driver’s Licenses/ID Cards
($3.00 per Card) x 18,500 $ 55,000
Personnel Services -
1 Customer Service Representative at $15.54 per hour
5 minutes to process one duplicate transaction = $1.295 per hour
18,500 Duplicate Transactions
divided by 12 transactions per hour = 1,542 annual hours
1,542 hours x $15.54 = $ 23,963
The total cost to the Division on any given year would be $78,963.