HB 2211 Text

H. B. 2211

(By Mr. Speaker, Mr. Kiss, and Delegate Trump)

[By Request of the Executive]

[Introduced February 15, 2001; referred to the

Committee on Government Organization then Finance.]

A BILL to amend chapter thirty-three of the code of West Virginia, one thousand nine hundred thirty-one, as amended, by adding thereto a new article, designated article twenty-five-f, relating to prepaid pharmacy service organizations; providing definitions; providing for procedures and requirements for a certificate of authority from the insurance commissioner; setting minimum capitalization; establishing the powers of the entity; the governance of the corporation; the required reports; contractual requirements; grievance procedures; establishing prohibited practices; providing for examinations; quality assurance requirements; examinations, establishing procedures for revocation of a certificate of authority and rehabilitation, liquidation or conservation; authorizing rules by the insurance commissioner; providing for medical confidentiality; and establishing regulatory guidelines, fees, penalties and oversight by the insurance commissioner.

Be it enacted by the legislature of West Virginia:

That chapter thirty-three of the code of West Virginia, one thousand nine hundred thirty-one, as amended, be amended by adding thereto a new article, designated article twenty-five-f, to read as follows:
ARTICLE 25F. PREPAID PHARMACY SERVICE ORGANIZATION ACT.
§33-25F-1. Short title.

This article may be cited as the "Prepaid Pharmacy Service Organization Act."
§33-25F-2. Definitions.

(a) "Capitation" means the fixed amount paid by a prepaid limited pharmacy service organization to a pharmacy provider under contract with the prepaid pharmacy service organization in exchange for rendering pharmacy services.

(b) "Commissioner" means the commissioner of insurance.

(c) "Consumer" means any person who is not a provider of care or an employee, officer, director or stockholder of any provider of care.

(d) "Copayment" means a specific dollar amount, except as otherwise provided for by statute, that the subscriber must pay upon receipt of covered pharmacy services and which is set at an amount consistent with allowing the subscriber access to covered pharmacy services.

(e) "Employee" means a person in some official employment or position working for a salary or wage continuously for no less than one calendar quarter and who is in such a relation to another person that the latter may control the work of the former and direct the manner in which the work is done.

(f) "Employer" means any individual, corporation, partnership, other private association, or state or local government that employs the equivalent of at least two full-time employees during any four consecutive calendar quarters.

(g) "Enrollee," "subscriber," or "member" means an individual who has been voluntarily enrolled in a prepaid pharmacy service organization, including individuals on whose behalf a contractual arrangement has been entered into with a prepaid pharmacy service organization to receive pharmacy services.

(h) "Evidence of coverage" means any certificate, agreement or contract issued to an enrollee setting out the coverage and other rights to which the enrollee is entitled.

(i) "Impaired" means a financial situation in which, based upon the financial information which would be required by this chapter for the preparation of the prepaid pharmacy service organization's annual statement, the assets of the prepaid pharmacy service organization are less than the sum of all of its liabilities and required reserves including any minimum capital and surplus required of the prepaid pharmacy service organization by this chapter so as to maintain its authority to transact the kinds of business or insurance it is authorized to transact.

(j) "Insolvent" or "insolvency" means a financial situation in which, based upon the financial information which would be required by this chapter for the preparation of the prepaid pharmacy service organization's annual statement, the assets of the prepaid pharmacy service organization are less than the sum of all of its liabilities and required reserves.

(k) "Pharmacy or pharmacist" means any individual properly licensed as a pharmacist in this state or an organization which employs such individuals.

(l) "Pharmacy service" means the provision of or arranging for the provision of pharmaceutical or related products. This does not include any inpatient services.

(m) "Premium" means a prepaid per capita or prepaid aggregate fixed sum unrelated to the actual or potential utilization of services of any particular person which is charged by the prepaid pharmacy service organization for pharmacy services provided to an enrollee.

(n) "Prepaid pharmacy service organization" means a public or private organization which provides, or otherwise makes available to enrollees, pharmacy services and which:

(1) Receives premiums for the provision of pharmacy services to enrollees on a prepaid per capita or prepaid aggregate fixed sum basis, excluding copayments;

(2) Provides pharmacy services primarily:

(A) Directly through a panel of pharmacies or pharmacists who are employees or partners of the organization;

(B) Through arrangements with pharmacies or pharmacists; or

(3) Assures the availability, accessibility and quality, including effective utilization, of the pharmacy service or services that it provides or makes available through clearly identifiable focal points of legal and administrative responsibility;

(4) Prepaid pharmacy service organization does not include an entity otherwise authorized pursuant to the laws of this state to indemnify for any pharmacy service, or a pharmacy provider or entity when providing a pharmacy service pursuant to a contract with a prepaid pharmacy service organization, a health maintenance organization, a health insurer or a self-insurance plan.

(o) "Provider" means a pharmacy, pharmacist or other individual or entity which may legally provide pharmacy services.

(p) "Qualified independent actuary" means an actuary who is a member of the American academy of actuaries or the society of actuaries and has experience in establishing rates for prepaid pharmacy service or similar organizations and who has no financial or employment interest in the prepaid pharmacy service organization.

(q) "Quality assurance" means an ongoing program designed to objectively and systematically monitor and evaluate the quality and appropriateness of the enrollee's care, pursue opportunities to improve the enrollee's care, and resolve identified problems at the prevailing professional standard of care.

(r) "Service area" means the county or counties approved by the commissioner within which the prepaid pharmacy service organization may provide or arrange for pharmacy services to be available to its subscribers.

(s) "Statutory surplus" means the minimum amount of unencumbered surplus which a corporation must maintain pursuant to the requirements of this article.

(t) "Surplus" means the amount by which a corporation's assets exceed its liabilities and required reserves based upon the financial information which would be required by this chapter for the preparation of the corporation's annual statement except that assets pledged to secure debts not reflected on the books of the prepaid pharmacy service organization shall not be included in surplus.

(u) "Surplus notes" means debt which has been subordinated to all claims of subscribers and all creditors of the organization.

(v) "Uncovered expenses" means the cost of a pharmacy service covered by a prepaid pharmacy service organization, for which a subscriber would also be liable in the event of the insolvency of the organization.

(w) "Utilization management" means a system for the evaluation of the necessity, appropriateness, and efficiency of the use of pharmacy services, procedures and facilities.
§33-25F-3. Application for certificate of authority.

(a) Notwithstanding any law of this state to the contrary, any person may apply to the commissioner for and obtain a certificate of authority to establish or operate a prepaid pharmacy service organization in compliance with this article: Provided, That the organization for which a certificate of authority to operate a prepaid pharmacy service organization is sought shall also receive a certificate of authority under the provisions of article one, chapter thirty-one of this code. No person may sell prepaid pharmacy service organization enrollee contracts, nor may any prepaid pharmacy service organization commence services, prior to receipt of a certificate of authority from the commissioner. Any person may, however, establish the feasibility of a prepaid pharmacy service organization prior to receipt of a certificate of authority through funding drives and by receiving loans and grants.

(b) Every prepaid pharmacy service organization in operation as of the effective date of this article shall submit an application for a certificate of authority under this section within thirty days of the effective date of this article. Each applicant may continue to operate until the commissioner acts upon the application. In the event that an application is denied pursuant to section five of this article, the applicant shall be treated as a prepaid pharmacy service organization whose certificate of authority has been revoked.

(c) The commissioner may require any organization providing or arranging for pharmacy services on a prepaid per capita or prepaid aggregate fixed sum basis to apply for a certificate of authority under this article. Any organization directed to apply for a certificate of authority is subject to the provisions of subsection (b) of this section.

(d) Each application for a certificate of authority shall be sworn to by an officer or authorized representative of the applicant before a notary public, shall be in a form prescribed by the commissioner and shall set forth or be accompanied by any and all information required by the commissioner, including:

(1) The basic organizational document;

(2) The bylaws or rules;

(3) A list of the names, addresses and official positions of each member of the governing body, which shall contain a full disclosure in the application of any financial interest by the officer or member of the governing body or any provider or any organization or corporation owned or controlled by that person and the prepaid pharmacy service organization and the extent and nature of any contract or financial arrangements between that person and the prepaid pharmacy service organization;

(4) A description of the prepaid pharmacy service organization and the pharmacy service or services to be offered;

(5) A copy of each evidence of coverage form and of each enrollee contract form;

(6) Financial statements which include the assets, liabilities and sources of financial support of the applicant and any corporation or organization owned or controlled by the applicant;

(7)(A) A description of the proposed method of marketing the plan;

(B) A schedule of proposed charges; and

(C) A financial plan which includes a three-year projection of the expenses and income and other sources of future capital;

(8) A power of attorney duly executed by the applicant, if not domiciled in this state, appointing the commissioner and his or her successors in office, and duly authorized deputies, as the true and lawful attorney of the applicant in and for this state upon whom all lawful process in any legal action or proceeding against the prepaid pharmacy service organization on a cause of action arising in this state may be served;

(9) A statement reasonably describing the service area or areas to be served and the type or types of enrollees to be served;

(10) A description of the complaint procedures to be utilized as required under section fourteen of this article;

(11) A description of the mechanism by which enrollees will be afforded an opportunity to participate in matters of policy and operation under section eight of this article;

(12) A complete biographical statement on forms prescribed by the commissioner and an independent investigation report on all of the individuals referred to in subdivision (3) of this subsection and all officers, directors and persons holding five percent or more of the common stock of the organization;

(13) A comprehensive feasibility study, performed by a qualified independent actuary in conjunction with a certified public accountant which shall contain a certification by the qualified actuary and an opinion by the certified public accountant as to the feasibility of the proposed organization. The study shall be for the greater of three years or until the prepaid pharmacy service organization has been projected to be profitable for twelve consecutive months. The study shall show that the prepaid pharmacy service organization would not, at the end of any month of the projection period, have less than the minimum capital and surplus as required by section six of this article. The qualified independent actuary shall certify that:

(A) The rates for pharmacy services offered are neither inadequate nor excessive nor unfairly discriminatory;

(B) The rates are appropriate for the classes of risks for which they have been computed;

(C) The rating methodology is appropriate: Provided, That the certification shall include an adequate description of the rating methodology showing that the methodology follows consistent and equitable actuarial principles;

(D) The prepaid pharmacy service organization is actuarially sound: Provided, That the certification shall consider the rates, benefits, and expenses of, and any other funds available for the payment of obligations of, the organization;

(E) The rates being charged or to be charged are actuarially adequate to the end of the period for which rates have been guaranteed; and

(F) Incurred but not reported claims, if any, and claims reported but not fully paid have been adequately provided for;

(14) A description of the prepaid pharmacy service organization's quality assurance program; and

(15) Such other information as the commissioner may require to be provided.

(e) A prepaid pharmacy service organization shall, unless otherwise provided for by rules promulgated by the commissioner, file notice prior to any modification of the operations or documents filed pursuant to this section or as the commissioner may require by rule. If the commissioner does not disapprove of the filing within ninety days of filing, it is considered approved and may be implemented by the prepaid pharmacy service organization.

§33-25F-4. Conditions precedent to issuance or maintenance of a certificate of authority; renewal of certificate of authority; effect of bankruptcy proceedings.

(a) As a condition precedent to the issuance or maintenance of a certificate of authority, a prepaid pharmacy service organization shall file or have on file with the commissioner:

(1) An acknowledgment that a delinquency proceeding pursuant to article ten of this chapter or supervision by the commissioner pursuant to article thirty-four of this chapter is the sole and exclusive method for the liquidation, rehabilitation, reorganization or conservation of a prepaid pharmacy service organization;

(2) A waiver of any right to file or be subject to a bankruptcy proceeding;

(3) Within thirty days of any change in the membership of the governing body of the organization or in the officers or persons holding five percent or more of the common stock of the organization, or as otherwise required by the commissioner:

(A) An amended list of the names, addresses and official positions of each member of the governing body, and a full disclosure of any financial interest by a member of the governing body or any provider or any organization or corporation owned or controlled by that person and the prepaid pharmacy service organization and the extent and nature of any contract or financial arrangements between that person and the prepaid pharmacy service organization; and

(B) A complete biographical statement on forms prescribed by the commissioner and an independent investigation report on each person for whom a biographical statement and independent investigation report have not previously been submitted.

(b) All certificates of authority issued to prepaid pharmacy service organizations expire at midnight on the thirty-first day of May of each year. The commissioner shall renew annually the certificates of authority of all prepaid pharmacy service organizations which continue to meet all requirements of this section and subsection (b), section five of this article, make application therefor upon a form prescribed by the commissioner and pay the renewal fee prescribed: Provided, That a prepaid pharmacy service organization does not qualify for renewal of its certificate of authority if the organization has no subscribers in this state within twelve months after issuance of the certificate of authority: Provided, however, That an organization not qualifying for renewal may apply for a new certificate of authority under section three of this article.

(c) The commencement of a bankruptcy proceeding either by or against a prepaid pharmacy service organization, by operation of law:

(1) Terminates the prepaid pharmacy service organization's certificate of authority; and

(2) Vests in the commissioner for the use and benefit of the subscribers of the prepaid pharmacy service organization the title to any deposits of the prepaid pharmacy service organization held by the commissioner.

(d) If the bankruptcy proceeding is initiated by a party other than the prepaid pharmacy service organization, the operation of subsection (c) of this section is stayed for a period of sixty days following the date of commencement of the proceeding.
§33-25F-5. Issuance of certificate of authority.

(a) Upon receipt of an application for a certificate of authority, the commissioner shall determine whether the application for a certificate of authority, with respect to pharmacy services to be furnished has demonstrated:

(1) The willingness and potential ability of the organization to assure that pharmacy services will be provided in such a manner as to enhance and assure both the availability and accessibility of adequate personnel and facilities;

(2) Arrangements for an ongoing evaluation of the quality of health care provided by the organization and utilization review which meet the minimum standards set forth in section nineteen of this article;

(3) That the organization has a procedure to develop, compile, evaluate and report statistics relating to the cost of its operations, the pattern of utilization of its services, the quality, availability and accessibility of its services, and other matters as may be reasonably required by rule.

(b) The commissioner shall issue or deny a certificate of authority to any person filing an application within one hundred twenty days after receipt of the application. Issuance of a certificate of authority shall be granted upon payment of the application fee prescribed, if the commissioner is satisfied that the following conditions are met:

(1) The prepaid pharmacy service organization's proposed plan of operation meets the requirements of subsection (a) of this section;

(2) The prepaid pharmacy service organization will effectively provide or arrange for the provision of pharmacy services on a prepaid basis except for copayments: Provided, That nothing in this section relieves a prepaid pharmacy service organization from the obligations to provide a pharmacy service because of the nonpayment of copayments unless the enrollee fails to make payment in at least three instances over any twelve-month period: Provided, however, That nothing in this section permits a prepaid pharmacy service organization to charge copayments to medicare beneficiaries or medicaid recipients in excess of the copayments permitted under those programs, nor is a prepaid pharmacy service organization required to provide a pharmacy service to medicare beneficiaries or medicaid recipients in excess of the benefits compensated under those programs;

(3) The prepaid pharmacy service organization is financially responsible and may reasonably be expected to meet its obligations to enrollees and prospective enrollees. In making this determination, the commissioner may consider:

(A) The financial soundness of the prepaid pharmacy service organization's arrangements for pharmacy services and the proposed schedule of charges used in connection with each pharmacy service offered;

(B) Arrangements for maintenance of the minimum capital and surplus required under section six of this article;

(C) Any arrangements which will guarantee the continuation of benefits and payments to providers for services rendered both prior to and after insolvency for the duration of the contract period for which payment has been made;

(4) The enrollees will be afforded an opportunity to participate in matters of policy and operation pursuant to section eight of this article;

(5) The prepaid pharmacy service organization has demonstrated that it will assume full financial risk on a prospective basis for the provision of pharmacy services: Provided, That notwithstanding the requirement of this subdivision, a prepaid pharmacy service organization may obtain reinsurance acceptable to the commissioner from an accredited reinsurer or make other arrangements:

(A) For the cost of providing to any enrollee pharmacy services, the aggregate value of which exceeds four thousand dollars in any year;

(B) For the cost of providing pharmacy services to its enrollees on a nonelective emergency basis; or

(C) For not more than ninety-five percent of the amount by which the prepaid pharmacy service organization's costs for any of its fiscal years exceed one hundred five percent of its income for those fiscal years;

(6) The ownership, control and management of the prepaid pharmacy service organization is competent and trustworthy and possesses managerial experience that would make the proposed organization operation beneficial to the subscribers. The commissioner may, at his or her discretion, refuse to grant or continue authority to transact the business of a prepaid pharmacy service organization in this state at any time during which the commissioner has probable cause to believe that the ownership, control or management of the organization includes any person whose business operations are or have been marked by business practices or conduct that is to the detriment of the public, stockholders, investors or creditors; and

(c) A certificate of authority may be denied only after compliance with the requirements of section twenty-three of this article.

(d) No person who has not been issued a certificate of authority may use the words "prepaid pharmacy service organization" or the initials "PPSO" in its name, contracts, logo or literature: Provided, That persons who are operating under a contract with, operating in association with, enrolling enrollees for, or otherwise authorized by a prepaid pharmacy service organization licensed under this article to act on its behalf may use the terms "prepaid pharmacy service organization" or "PPSO" for the limited purpose of denoting or explaining their association or relationship with the authorized prepaid pharmacy service organization. No prepaid pharmacy service organization which has a minority of board members who are consumers may use the words "consumer controlled" in its name or in any way represent to the public that it is controlled by consumers.
§33-25F-6. Minimum capital.

(a) Each prepaid pharmacy service organization shall have and maintain fully paid-in capital stock, if a for-profit stock corporation, or statutory surplus funds, if a nonprofit corporation, totaling at least:

(1) The greater of one hundred thousand dollars or ten percent of its expenses for the previous twelve-month period as reported in its most recent financial statement filed pursuant to subsection (a), section twelve of this article up to a maximum total of the required capital and surplus for an insurer under article three, section five-b of this chapter; and

(b) For purposes of this section, "expenses" means those costs set forth by the national association of insurance commissioners (NAIC) in the statement of revenues, expenses and net worth contained in the annual statement instruction - limited health service organization and the official NAIC annual statement blanks - limited health service organizations.
§33-25F-7. Powers of organization.

(a) Upon obtaining a certificate of authority as required under this article, a prepaid pharmacy service organization may enter into pharmacy service contracts in this state and engage in any activities, consistent with the purposes and provisions of this article, which are necessary to the performance of its obligations under such contracts, subject to the limitations provided for in this article: Provided, That nothing in this article authorizes any prepaid pharmacy service organization to transact any insurance other than that for which the organization is granted a certificate of authority under this article.

(b) The commissioner may propose rules for legislative approval in accordance with the provisions of article three, chapter twenty-nine-a of this code, limiting or regulating the powers of prepaid pharmacy service organizations which he or she finds to be in the public interest. These rules may be proposed as emergency rules.
§33-25F-8. Governing body; enrollee participation.

(a) The governing body of any prepaid pharmacy service organization may include enrollees, providers or other individuals.

(b) The governing body shall establish a mechanism to afford the enrollees an opportunity to participate in matters of policy and operation through the establishment of advisory panels, by the use of advisory referenda on major policy decisions, or through the use of other mechanisms as may be prescribed by the commissioner.
§33-25F-9. Fiduciary responsibilities of managers; fidelity bond.

A prepaid pharmacy service organization shall maintain a blanket fidelity bond covering all directors, officers, managers and employees of the organization who receive, collect, disburse or invest funds in connection with the activities of the organization, issued by an insurer licensed in this state or, if the fidelity bond required by this subdivision is not available from an insurer licensed in this state, a fidelity bond procured by an excess line broker licensed in this state, in an amount at least equal to the minimum amount of fidelity insurance as provided in the national association of insurance commissioners handbook, as amended, or as the commissioner may by rule, propose for legislative approval in accordance with the provisions of article three, chapter twenty-nine-a of this code, require.
§33-25F-10. Provider contracts.

(a) Whenever a contract exists between a prepaid pharmacy service organization and a provider and the organization fails to meet its obligations to pay fees for services already rendered to a subscriber, the prepaid pharmacy service organization is liable for the fee or fees rather than the subscriber; and the contract shall state that liability.

(b) No enrollee of a prepaid pharmacy service organization is liable to any provider of a pharmacy service for any service covered by the prepaid pharmacy service organization if at any time during the provision of the service, the provider or its agents are aware the individual to whom the service is provided is an enrollee of a prepaid pharmacy service organization.

(c) If at any time during the provision of pharmacy services, a provider or its agents are aware that the subscriber is a prepaid pharmacy service organization enrollee for the service provided, the provider of services or any agent or representative of the provider may not collect or attempt to collect from a subscriber any money for services covered by a prepaid pharmacy service organization, and no provider or agent or representative of the provider may maintain any action at law against a subscriber of a prepaid pharmacy service organization to collect money owed to the provider by a prepaid pharmacy service organization.

(d) Every contract between a prepaid pharmacy service organization and a provider of a pharmacy service shall be in writing and shall contain a provision that the subscriber is not liable to the provider for any services covered by the subscriber's contract with the prepaid pharmacy service organization.

(e) The provisions of this section do not apply to the amount of any deductible or copayment not payable by the prepaid pharmacy service organization pursuant to its contract with its subscriber.

(f) When a subscriber receives covered emergency health care services from a noncontracting provider, the prepaid pharmacy service organization is responsible for payment of the provider's normal charges for the health care services, exclusive of any applicable deductibles or copayments.

(g) For all provider contracts executed on or after the effective date of this article and within one hundred eighty days of that date for contracts in existence on that date:

(1) The contracts shall provide that the provider provide sixty days advance written notice to the prepaid pharmacy service organization and the commissioner before canceling the contract with the prepaid pharmacy service organization for any reason; and

(2) The contract shall provide that nonpayment for goods or services rendered by the provider to the prepaid pharmacy service organization is not a valid reason for avoiding the sixty-day advance notice of cancellation.

(h) Upon receipt by the prepaid pharmacy service organization of a sixty-day cancellation notice, the prepaid pharmacy service organization may, if requested by the provider, terminate the contract in less than sixty days if the prepaid pharmacy service organization is not financially impaired or insolvent.

§33-25F-11. Evidence of coverage; review of enrollee records; charges for pharmacy services; cancellation of contract by enrollee.

(a)(1) Every enrollee is entitled to evidence of coverage in accordance with this section. The prepaid pharmacy service organization or its designated representative shall issue the evidence of coverage.

(2) No evidence of coverage, or amendment thereto, shall be issued or delivered to any person in this state until a copy of the form of the evidence of coverage, or amendment thereto, has been filed with and approved by the commissioner.

(3) An evidence of coverage shall contain a clear, concise and complete statement of:

(A) The pharmacy services to which the enrollee is entitled;

(B) Any exclusions or limitations on the service, kind of service, benefits, or kind of benefits, to be provided, including any copayments;

(D) The total amount of payment and copayment, if any, for the pharmacy services which the enrollee is obligated to pay with respect to individual contracts, or an indication whether the plan is contributory or noncontributory with respect to group certificates;

(E) A description of the prepaid pharmacy service organization's method for resolving enrollee grievances; and

(F) The following exact statement in bold print:

"Each subscriber or enrollee, by acceptance of the benefits described in this evidence of coverage, consents to the examination of his or her medical records for purposes of utilization review, quality assurance and peer review by the prepaid pharmacy service organization or its designee."

(4) Any subsequent approved change in an evidence of coverage shall be issued to each enrollee.

(5) A copy of the form of the evidence of coverage to be used in this state, and any amendment thereto, is subject to the filing and approval requirements of subdivision (2), subsection (a) of this section, unless the commissioner promulgates a rule dispensing with this requirement or unless it is subject to the jurisdiction of the commissioner under the laws governing health insurance or hospital, medical, dental or health service corporations, in which event the filing and approval provisions of those laws apply. To the extent, however, that those provisions do not apply the requirements in subdivision (3), subsection (a) of this section, are applicable.

(b)(1) Premiums for each pharmacy service offered may be established in accordance with actuarial principles: Provided, That premiums may not be excessive, inadequate, or unfairly discriminatory. A certification by a qualified independent actuary shall accompany a rate filing for each pharmacy service offered and shall certify that:

(A) The rates are neither inadequate nor excessive nor unfairly discriminatory;

(B) That the rates are appropriate for the classes of risks for which they have been computed;

(C) Provide an adequate description of the rating methodology showing that the methodology follows consistent and equitable actuarial principles; and

(D) The rates being charged are actuarially adequate to the end of the period for which rates have been guaranteed.

(c) Rates for particular pharmacy services are inadequate if the premiums derived from the rating structure, plus investment income, copayments, and revenues from coordination of benefits and subrogation, fees-for-service and reinsurance recoveries are not set at a level at least equal to the anticipated cost of benefits for the pharmacy services during the period for which the rates are to be effective and the other expenses which would be incurred if other expenses were at the level for the current or nearest future period during which the prepaid pharmacy service organization is projected to make a profit. For this analysis, total investment income added to premiums, copayments and revenues from coordination of benefits and subrogation, fees- for-service and reinsurance recoveries with respect to all pharmacy services offered may not exceed three percent of the prepaid pharmacy service organization's total projected revenues.

(d) The commissioner shall within a reasonable period approve any form if the requirements of subsection (a) of this section are met and any schedule of charges if the requirements of subsections (b) and (c) of this section are met. It is unlawful to issue the form or to use the schedule of charges until approved. If the commissioner disapproves of the filing, he or she shall notify the filer promptly. In the notice, the commissioner shall specify the reasons for his or her disapproval and the findings of fact and conclusions which support his or her reasons. A hearing will be granted by the commissioner within forty-five days after a request in writing, by the person filing, has been received by the commission. If the commissioner does not disapprove any form or schedule of charges within sixty days of the filing of the forms or charges, they are approved.

(e) The commissioner may require the submission of whatever relevant information in addition to the schedule of charges which he or she considers necessary in determining whether to approve or disapprove a filing made pursuant to this section.

(f) An individual enrollee may cancel a contract with a prepaid pharmacy service organization at any time for any reason: Provided, That a prepaid pharmacy service organization may require that the enrollee give thirty days advance notice: Provided, however, That an individual enrollee whose premium rate was determined pursuant to a group contract may cancel a contract with a prepaid pharmacy service organization pursuant to the terms of that contract.
§33-25F-12. Annual and quarterly reports.

Every prepaid pharmacy service organization shall comply with and is subject to the provisions of section fourteen, article four of this chapter relating to filing of financial statements with the commissioner and the national association of insurance commissioners. The annual financial statement required by that section shall include, but not be limited to, the following:

(a) A statutory financial statement of the organization, including its balance sheet and receipts and disbursements for the preceding year certified by an independent certified public accountant, reflecting at least:

(1) All prepayment and other payments received for pharmacy services rendered;

(2) Expenditures to all providers, by classes or groups of providers, and insurance companies or nonprofit health service plan corporations engaged to fulfill obligations arising out of the pharmacy service contract;

(3) Expenditures for capital improvements, or additions thereto, including, but not limited to, construction, renovation or purchase of facilities and capital equipment; and

(4) The organization's fidelity bond;

(b) The number of new enrollees enrolled during the year, the number of enrollees as of the end of the year and the number of enrollees terminated during the year on a form prescribed by the commissioner;

(c) A summary of information compiled pursuant to subdivision (3), subsection (a), section five of this article in such form as the commissioner requires;

(d) A report of the names and residence addresses of all persons set forth in subdivision (3), subsection (d), section three of this article who were associated with the prepaid pharmacy service organization during the preceding year, and the amount of wages, expense reimbursements, or other payments to those individuals for services to the prepaid pharmacy service organization, including a full disclosure of all financial arrangements during the preceding year required to be disclosed pursuant to subdivision (3), subsection (d), section three of this article; and

(e) Other information relating to the performance of the prepaid pharmacy service organization as is reasonably necessary to enable the commissioner to carry out his or her duties under this article.
§33-25F-13. Annual report to enrollees.

Every prepaid pharmacy service organization or its representative shall annually, before the first day of April, make available to, via the internet or otherwise, each enrollee a summary of: Its most recent annual financial statement, including a balance sheet and statement of receipts and disbursements; a description of the prepaid pharmacy service organization, the pharmacy service offered, its facilities and personnel for each pharmacy service offered, any material changes therein since the last report, the current evidence of coverage for pharmacy services, and a clear and understandable description of the prepaid pharmacy service organization's method for resolving enrollee complaints: Provided, That with respect to enrollees who have been enrolled through contracts between a prepaid pharmacy service organization and an employer, the prepaid pharmacy service organization satisfies the requirement of this section by providing the requisite summary to each enrolled employee: Provided, however, That with respect to medicaid recipients enrolled under a group contract between a prepaid pharmacy service organization and the governmental agency responsible for administering the medicaid program, the prepaid pharmacy service organization satisfies the requirement of this section by providing the requisite summary to each local office of the governmental agency responsible for administering the medicaid program for inspection by enrollees of the prepaid pharmacy service organization.
§33-25F-14. Grievance procedure.

(a) A prepaid pharmacy service organization shall establish and maintain a grievance procedure, which has been approved by the commissioner, to provide adequate and reasonable procedures for the expeditious resolution of written grievances initiated by enrollees concerning any matter relating to any provisions of the organization's pharmacy service contracts, including, but not limited to, claims regarding the scope of coverage for health care services; denials, cancellations or nonrenewals of enrollee coverage; observance of an enrollee's rights as a patient; and the quality of the services rendered.

(b) A detailed description of the prepaid pharmacy service organization's subscriber grievance procedure shall be included in all group and individual contracts as well as any certificate or member handbook provided to subscribers. This procedure shall be administered at no cost to the subscriber. A prepaid pharmacy service organization subscriber grievance procedure shall include the following:

(1) Both informal and formal steps shall be available to resolve the grievance. A grievance is not considered formal until a written grievance is executed by the subscriber or completed on forms prescribed and received by the prepaid pharmacy service organization;

(2) Each prepaid pharmacy service organization shall designate at least one grievance coordinator who is responsible for the implementation of the prepaid pharmacy service organization's grievance procedure;

(3) Phone numbers shall be specified by the prepaid pharmacy service organization for the subscriber to call to present an informal grievance or to contact the grievance coordinator. Each phone number shall be toll free within the subscriber's geographic area and provide reasonable access to the prepaid pharmacy service organization without undue delays. There shall be an adequate number of phone lines to handle incoming grievances;

(4) An address shall be included for written grievances;

(5) Each level of the grievance procedure shall have some person with problem solving authority to participate in each step of the grievance procedure;

(6) The prepaid pharmacy service organization shall process the formal written subscriber grievance through all phases of the grievance procedure in a reasonable length of time not to exceed forty-five days, unless the subscriber and prepaid pharmacy service organization mutually agree to extend the time frame. If the complaint involves the collection of information outside the service area, the prepaid pharmacy service organization has thirty additional days to process the subscriber complaint through all phases of the grievance procedure. The time limitations prescribed in this subdivision requiring completion of the grievance process within sixty days are tolled after the prepaid pharmacy service organization has notified the subscriber, in writing, that additional information is required in order to properly complete review of the grievance. Upon receipt by the prepaid pharmacy service organization of the additional information requested, the time for completion of the grievance process set forth in this subdivision resumes;

(7) The subscriber grievance procedure shall state that the subscriber has the right to appeal to the commissioner within thirty days of receipt by the subscriber of a written ruling by the prepaid pharmacy service organization which denies, in whole or in part, relief requested by the subscriber in a formal written subscriber grievance. There shall be the additional requirement that subscribers under a group contract between the prepaid pharmacy service organization and a department or division of the state shall first appeal to the state agency responsible for administering the relevant program, and if either party is not satisfied with the outcome of the appeal, the unsatisfied party may appeal to the commissioner. The prepaid pharmacy service organization shall provide the subscriber a written notice of the right to appeal upon completion of the full grievance procedure and supply the commissioner with a copy of the final decision letter. A subscriber has thirty days after receipt of the written notice to appeal to the commissioner if the prepaid pharmacy service organization's ruling denies the relief requested by the subscriber, in whole or in part;

(8) The prepaid pharmacy service organization shall have provider involvement in reviewing grievances related to a provider's services;

(9) The prepaid pharmacy service organization shall offer to meet with the subscriber during the formal grievance process. The location of the meeting shall be at the administrative offices of the prepaid pharmacy service organization within the service area or at a location within the service area which is convenient to the subscriber;

(10) The prepaid pharmacy service organization may not establish time limits of less than one year from the date of occurrence for the subscriber to file a formal grievance. The date of occurrence is the date upon which a claim, service or other matter sought by the subscriber was denied by the prepaid pharmacy service organization or date of occurrence of the event which gave rise to the grievance;

(11) Each prepaid pharmacy service organization shall maintain an accurate record of each formal grievance. Each record shall include the following:

(A) A complete description of the grievance, the subscriber's name and address, the provider's name and address and the prepaid pharmacy service organization's name and address;

(B) A complete description of the prepaid pharmacy service organization's factual findings and conclusions after completion of the full formal grievance procedure;

(C) A complete description of the prepaid pharmacy service organization's conclusions pertaining to the grievance as well as the prepaid pharmacy service organization's final disposition of the grievance; and

(D) A statement as to which levels of the grievance procedure the grievance has been processed and how many more levels of the grievance procedure are remaining before the grievance has been processed through the prepaid pharmacy service organization's entire grievance procedure;

(12) Copies of the grievances and the responses thereto shall be available to the commissioner and the public for inspection for three years.

(c) Any subscriber grievance in which time is of the essence shall be handled on an expedited basis, so that a reasonable person would believe that a prevailing subscriber would be able to realize the full benefit of a decision in his or her favor.

(d) Each prepaid pharmacy service organization shall submit to the commissioner an annual report in a form prescribed by the commissioner which describes the grievance procedure and contains a compilation and analysis of the grievances filed, their disposition and their underlying causes.

(e) If a dispute arises during a weekend concerning whether a subscriber is to be provided a prescribed drug, the prepaid pharmacy services organization must provide a three-day supply of the drug.
§33-25F-15. Prohibited practices.

(a) No prepaid pharmacy service organization, or representative thereof, may cause or knowingly permit the use of advertising which is untrue or misleading, solicitation which is untrue or misleading, or any form of evidence of coverage which is deceptive. No advertising may be used until it has been approved by the commissioner. Advertising which has not been disapproved by the commissioner within sixty days of filing is considered approved. For purposes of this article:

(1) A statement or item of information is untrue if it does not conform to fact in any respect which is or may be significant to an enrollee of, or person considering enrollment in, a prepaid pharmacy service organization;

(2) A statement or item of information is misleading, whether or not it may be literally untrue, if, in the total context in which the statement is made or the item of information is communicated, the statement or item of information may be reasonably understood by a reasonable person, not possessing special knowledge regarding health care coverage, as indicating any benefit or advantage or the absence of any exclusion, limitation, or disadvantage of possible significance to an enrollee of, or person considering enrollment in, a prepaid pharmacy service organization, if the benefit or advantage or absence of limitation, exclusion or disadvantage does not in fact exist;

(3) An evidence of coverage is deceptive if the evidence of coverage taken as a whole, and with consideration given to typography and format, as well as language, causes a reasonable person, not possessing special knowledge regarding prepaid pharmacy service organizations, and evidences of coverage therefor, to expect benefits, services or other advantages which the evidence of coverage does not provide or which the prepaid pharmacy service organization issuing the evidence of coverage does not regularly make available for enrollees covered under the evidence of coverage; and

(4) The commissioner may further define practices which are untrue, misleading or deceptive.

(b)(1) No prepaid pharmacy service organization may cancel or fail to renew the coverage of an enrollee except for:

(A) Failure to pay the charge for health care coverage;

(B) Termination of the prepaid pharmacy service organization;

(D) Enrollee moving out of the area served;

(E) Enrollee moving out of an eligible group; or

(F) Other reasons established in rules promulgated by the commissioner.

(2) No prepaid pharmacy service organization may use any technique of rating or grouping to cancel or fail to renew the coverage of an enrollee. An enrollee shall be given thirty days' notice of any cancellation or nonrenewal and the notice shall include the reasons for the cancellation or nonrenewal: Provided, That each enrollee moving out of an eligible group shall be granted the opportunity to enroll in the prepaid pharmacy service organization on an individual basis. A prepaid pharmacy service organization may not disenroll an enrollee for nonpayment of copayments unless the enrollee has failed to make payment in at least three instances over any twelve-month period. Any enrollee wrongfully disenrolled shall be reenrolled.

(c)(1) No prepaid pharmacy service organization may use in its name, contracts, logo or literature any of the words "insurance," "casualty," "surety," "mutual" or any other words which are descriptive of the insurance, casualty or surety business or deceptively similar to the name or description of any insurance or surety corporation doing business in this state: Provided, That when a prepaid pharmacy service organization has contracted with another insurer for any coverage permitted by this article, it may so state; and

(2) No person who has not been issued a certificate of authority under this article may use the words "prepaid pharmacy service organization" or the initials "PPSO" in its name, contracts, logo or literature to imply, directly or indirectly, that it is a prepaid pharmacy service organization or hold itself out to be a prepaid pharmacy service organization.

(d) The providers of a prepaid pharmacy service organization who provide pharmacy services and the prepaid pharmacy service organization do not have recourse against enrollees for amounts above those specified in the evidence of coverage as the periodic prepayment or copayment for pharmacy services.

(e) No prepaid pharmacy service organization may discriminate in enrollment policies or quality of services against any person on the basis of race, sex, age, religion, place of residence, health status or source of payment: Provided, That differences in rates based on valid actuarial distinctions, including distinctions relating to age and sex, are not considered discrimination in enrollment policies.

(f)(1) No agent of a prepaid pharmacy service organization or person selling enrollments in a prepaid pharmacy service organization may sell an enrollment in a prepaid pharmacy service organization unless the agent or person first discloses in writing to the prospective purchaser the following information using the following exact terms in bold print:

(A) "Services offered," including any exclusions or limitations;

(B) "Full cost," including copayments;

(D) "Disenrollment rate"; and

(2) In any home solicitation, any three-day cooling-off period applicable to consumer transactions generally applies in the same manner as consumer transactions.

(3) The form disclosure statement may not be used in sales until it has been approved by the commissioner. Any person who fails to disclose the requisite information prior to the sale of an enrollment may be held liable in an amount equivalent to one year's subscription rate to the prepaid pharmacy service organization, plus costs and a reasonable attorney's fee.

(g) No contract with an enrollee may prohibit an enrollee from canceling his or her enrollment at any time for any reason except that the contract may require thirty days' notice to the prepaid pharmacy service organization.

(h) No contract with an enrollee may contain any provision purporting to make any portion of the articles of incorporation, charter, bylaws or other organizational document of the prepaid pharmacy service organization a part of the contract unless the provision is set forth in full in the contract.

(i) Any person who in connection with an enrollment violates any subsection of this section may be held liable for an amount equivalent to one year's subscription rate, plus costs and a reasonable attorney's fee.

§33-25F-16. Agent licensing and appointment required; regulation of marketing.

(a) Prepaid pharmacy service organizations are subject to the provisions of article twelve of this chapter; provided, that state agencies may contract directly with prepaid pharmacy service organizations.

(b) With respect to individual or group contracts covering fewer than twenty-five subscribers, after a subscriber signs a prepaid pharmacy service organization enrollment application and before the prepaid pharmacy service organization may process the application changing or initiating the subscriber coverage, each prepaid pharmacy service organization shall verify in writing, in a form prescribed by the commissioner, the intent and desire of the individual subscriber to join the prepaid pharmacy service organization. The verification shall be conducted by someone outside the prepaid pharmacy service organization's marketing department and shall show that:

(1) The subscriber intends and desires to join the prepaid pharmacy service organization;

(2) If the subscriber is a medicare or medicaid recipient, the subscriber understands that by joining the prepaid pharmacy service organization he or she will be limited to the benefits provided by the prepaid pharmacy service organization, and medicare or medicaid will pay the prepaid pharmacy service organization for the subscriber coverage;

(3) The subscriber understands the applicable restrictions of prepaid pharmacy service organizations, especially that he or she must use the prepaid pharmacy service organization providers and secure approval from the prepaid pharmacy service organization to use pharmacy providers outside the plan; and

(4) If the subscriber is a member of a prepaid pharmacy service organization, the subscriber understands that he or she is transferring to another prepaid pharmacy service organization.

(c) The prepaid pharmacy service organization may not pay a commission, fee, money or any other form of scheduled compensation to any health insurance agent until the subscriber's application has been processed and the prepaid pharmacy service organization has confirmed the subscriber's enrollment by written notice in the form prescribed by the commissioner. The confirmation notice shall be accompanied by the evidence of coverage required by section eleven of this article and shall confirm:

(1) The subscriber's transfer from his or her existing coverage, such as from medicare, medicaid, another prepaid pharmacy service organization, etc., to the new prepaid pharmacy service organization; and

(2) The date enrollment begins and when benefits will be available.

(d) The enrollment process is considered complete seven days after the prepaid pharmacy service organization mails the confirmation notice and evidence of coverage to the subscriber. Each prepaid pharmacy service organization is directly responsible for enrollment abuses.

(e) The commissioner may propose rules for legislative approval in accordance with the provisions of article three, chapter twenty-nine-a of this code, to regulate marketing of prepaid pharmacy service organizations by persons compensated directly or indirectly by the prepaid pharmacy service organization. The rules may prohibit door-to-door solicitations, may prohibit commission sales, and may provide for other proscriptions required to effectuate the purposes of this article.

§33-25F-17. Powers of insurers, hospital service corporations, medical service corporations, dental service corporations, health service corporations and health maintenance organizations.

(a) An insurance company licensed in this state, a hospital, medical, dental or health service corporation authorized to do business in this state or a health maintenance organization holding a certificate of authority under article twenty-five-a of this chapter, after applying for and receiving a certificate of authority as a prepaid pharmacy service organization, may through a subsidiary or affiliate organize and operate a prepaid pharmacy service organization under the provisions of this article. Notwithstanding any other law to the contrary, any two or more insurance companies, hospital, medical, dental or health service corporations, health maintenance organizations or subsidiaries or affiliates thereof, may jointly organize and operate a prepaid pharmacy service organization. The business of insurance is considered to include the providing of health care by a prepaid pharmacy service organization owned or operated by an insurer or a subsidiary of the insurer.

(b) Notwithstanding any provision of insurance, hospital, medical, dental or health service corporation or health maintenance organization laws, an insurer, a hospital, medical, dental or health service corporation or a health maintenance organization may contract with a prepaid pharmacy service organization to provide insurance or similar protection against the cost of care provided through prepaid pharmacy service organizations and to provide coverage in the event of the failure of the prepaid pharmacy service organization to meet its obligations. The enrollees of a prepaid pharmacy service organization constitute a permissible group under those laws. Under the contracts, the insurer or hospital, medical, dental or health service corporation or health maintenance organization may make benefit payments to prepaid pharmacy service organizations for pharmacy services rendered by providers.

(c) Notwithstanding any provision of insurance, hospital, medical, dental or health service corporation or health maintenance organization laws, an insurer, a hospital, medical, dental or health service corporation or a health maintenance organization may not exclude in any contract or policy issued to a group, any coverage which would duplicate the coverage of a prepaid pharmacy service organization, whether for services, supplies or reimbursement, to the extent that the coverage or service is provided in accordance with this chapter pursuant to a contract or policy issued to the same group or to a part of that group by a prepaid pharmacy service organization. The coverage under such other contract shall be considered primary and the coverage of the prepaid pharmacy service organization secondary.
§33-25F-18. Examinations.

(a) The commissioner may make an examination of the affairs of any prepaid pharmacy service organization and providers with whom the organization has contracts, agreements or other arrangements as often as he or she considers it necessary for the protection of the interests of the people of this state but not less frequently than once every three years.

(b) The commissioner may contract with the department of health and human resources, any entity which has been accredited by a nationally recognized accrediting organization and has been approved by the commissioner to make examinations concerning the quality of pharmacy services of any prepaid pharmacy service organization and providers with whom the organization has contracts, agreements or other arrangements, or any entity contracted with by the department of health and human resources, as often as it considers necessary for the protection of the interests of the people of this state, but not less frequently than once every three years: Provided, That in making the examination, the department of health and human resources or the accredited entity shall utilize the services of persons or organizations with demonstrable expertise in assessing quality of health care.

(c) Every prepaid pharmacy service organization and affiliated provider shall submit its books and records to the examinations and in every way facilitate them. For the purpose of examinations, the commissioner and the department of health and human resources have all powers necessary to conduct the examinations, including, but not limited to, the power to issue subpoenas, the power to administer oaths to and examine the officers and agents of the prepaid pharmacy service organization and the principals of the providers concerning their business.

(d) The prepaid pharmacy service organization is subject to the provisions of section nine, article two of this chapter in regard to the expense and conduct of examinations.

(e) In lieu of the examination, the commissioner may accept the report of an examination made by another state.

(f) The expenses of an examination assessing quality of health care under subsection (b) of this section and section nineteen of this article shall be reimbursed pursuant to subdivision (5), subsection (i), section nine, article two of this chapter.
§33-25F-19. Quality assurance.

(a) Each prepaid pharmacy service organization shall have in writing a quality assurance program approved by the commissioner which describes the program's objectives, organization and problem solving activities.

(b) The scope of the quality assurance program shall include, at a minimum:

(1) Organizational arrangements and responsibilities for quality management and improvement processes;

(2) A documented utilization management program;

(3) A written policy that addresses enrollees' rights and responsibilities; and

(4) Any other criteria considered necessary by the commissioner.
§33-25F-20. Suspension or revocation of certificate of authority.

(a) The commissioner may suspend or revoke any certificate of authority issued to a prepaid pharmacy service organization under this article if he or she finds that any of the following conditions exist:

(1) The prepaid pharmacy service organization is operating significantly in contravention of its basic organizational document, in any material breach of contract with an enrollee, or in a manner contrary to that described in and reasonably inferred from any other information submitted under section three of this article unless amendments to the submissions have been filed with an approval of the commissioner;

(2) The prepaid pharmacy service organization issues an evidence of coverage or uses a schedule of premiums pharmacy services which do not comply with the requirements of section eleven of this article;

(3) The prepaid pharmacy service organization does not provide or arrange for those pharmacy services which it has contracted to provide to enrollees;

(4) The department of health and human resources or other accredited entity certifies to the commissioner that:

(A) The prepaid pharmacy service organization is unable to fulfill its obligations to furnish pharmacy services as required under its contract with enrollees; or

(B) The prepaid pharmacy service organization does not meet the requirements of subsection (a), section five of this article;

(5) The prepaid pharmacy service organization is no longer financially responsible and may reasonably be expected to be unable to meet its obligations to enrollees or prospective enrollees or is otherwise determined by the commissioner to be in a hazardous financial condition;

(6) The prepaid pharmacy service organization has failed to implement a mechanism affording the enrollees an opportunity to participate in matters of policy and operation under section eight of this article;

(7) The prepaid pharmacy service organization has failed to implement the grievance procedure required by section fourteen of this article in a manner to reasonably resolve valid grievances;

(8) The prepaid pharmacy service organization, or any person on its behalf, has advertised or merchandised its services in an untrue, misrepresentative, misleading, deceptive or unfair manner;

(9) The continued operation of the prepaid pharmacy service organization would be hazardous to its enrollees;

(10) The prepaid pharmacy service organization has otherwise failed to substantially comply with this article;

(11) The prepaid pharmacy service organization has violated a lawful order of the commissioner; or

(12) The prepaid pharmacy service organization has failed to implement or maintain a quality assurance program considered satisfactory by the commissioner which meets the minimum standards set forth in section nineteen of this article.

(b) A certificate of authority may be suspended or revoked only after compliance with the requirements of section twenty-three of this article.

(c) When the certificate of authority of a prepaid pharmacy service organization is suspended, the prepaid pharmacy service organization may not, during the period of the suspension, enroll any additional enrollees except newborn children or other newly acquired dependents of existing enrollees, and may not engage in any advertising or solicitation.

(d) When the certificate of authority of a prepaid pharmacy service organization is revoked, the organization shall proceed, immediately following the effective date of the order of revocation, to terminate its affairs, and may conduct no further business except as may be essential to the orderly conclusion of the affairs of the organization. It may engage in no further advertising or solicitation. The commissioner may, by written order, permit further operation of the organization as he or she may find to be in the best interests of enrollees, to the end that enrollees will be afforded the greatest practical opportunity to obtain continuing pharmacy service coverage.

§33-25F-21. Rehabilitation, liquidation or conservation of prepaid pharmacy service organization.

Any rehabilitation, liquidation or conservation of a prepaid pharmacy service organization is considered to be the rehabilitation, liquidation or conservation of an insurance company, is the exclusive remedy for rehabilitation, liquidation and conservation of a prepaid pharmacy service organization as provided by this article and shall be conducted under the supervision of the commissioner pursuant to the law governing the rehabilitation, liquidation or conservation of insurance companies. The commissioner may apply for an order directing him or her to rehabilitate, liquidate or conserve a prepaid pharmacy service organization upon any one or more grounds set out in the rehabilitation statutes or when, in his or her opinion, the continued operation of the prepaid pharmacy service organization would be hazardous either to the enrollees or to the people of this state.
§33-25F-22. Rules.

The commissioner may propose rules for legislative approval in accordance with the provisions of article three, chapter twenty-nine-a of this code:

(1) To effectuate the purposes of this article and to prevent circumvention and evasion thereof; and

(2) To define the commissioner's authority to consider the operating results of a prepaid pharmacy service organization's affiliates and subsidiaries in the rate making and solvency determination of that prepaid pharmacy service organization.
§33-25F-23. Administrative procedures.

(a) When the commissioner has cause to believe that grounds for the denial of an application for a certificate of authority exist, or that grounds for the suspension or revocation of a certificate of authority exist, he or she shall notify the prepaid pharmacy service organization in writing specifically stating the grounds for denial, suspension or revocation and fixing a time of at least twenty days thereafter for a hearing on the matter.

(b) After the hearing, or upon the failure of the prepaid pharmacy service organization to appear at the hearing, the commissioner shall take action as is considered advisable on written findings which shall be mailed to the prepaid pharmacy service organization. The action of the commissioner is subject to review. The court may modify, affirm or reverse the order of the commissioner, in whole or in part.

(c) Proceedings under this article are governed by the provisions of section thirteen, article two of this chapter.
§33-25F-24. Fees.

Every prepaid pharmacy service organization subject to this article shall pay to the commissioner the following fees:

(1) For filing an application for a certificate of authority or amendment thereto, two hundred dollars;

(2) For each renewal of a certificate of authority, the annual fee as provided in section thirteen, article three of this chapter;

(3) For each form filing and for each rate filing, the fee as provided in section thirty-four, article six of this chapter; and

(4) For filing each annual report, twenty-five dollars.

Fees charged under this section are for the purposes set forth in section thirteen, article three of this chapter.
§33-25F-25. Penalties and enforcement.

(a) The commissioner may, in lieu of suspension or revocation of a certificate of authority under section twenty of this article, levy an administrative penalty in an amount not less than one hundred dollars nor more than five thousand dollars, if reasonable notice in writing is given of the intent to levy the penalty and the prepaid pharmacy service organization has a reasonable time within which to remedy the defect in its operations which gave rise to the penalty citation. The commissioner may augment this penalty by an amount equal to the sum that he or she calculates to be the damages suffered by enrollees or other members of the public.

(b) Any person who violates any provision of this article is guilty of a misdemeanor and, upon conviction thereof, shall be fined not less than one thousand dollars nor more than ten thousand dollars, or confined in the regional or county jail not more than one year, or both fined and confined.

(c)(1) If the commissioner, for any reason, has cause to believe that any violation of this article or rules promulgated pursuant thereto has occurred or is threatened, prior to the levy of a penalty or suspension or revocation of a certificate of authority, the commissioner may give notice to the prepaid pharmacy service organization and to the representatives, or other persons who appear to be involved in the suspected violation, to arrange a conference with the alleged violators or their authorized representatives for the purpose of attempting to ascertain the facts relating to the suspected violation and, in the event it appears that any violation has occurred or is threatened, to arrive at an adequate and effective means of correcting or preventing the violation.

(2) Proceedings under this subsection are not governed by any formal procedural requirements, and may be conducted in a manner as the commissioner considers appropriate under the circumstances. Enrollees shall be afforded notice by publication of proceedings under this subsection and shall be afforded the opportunity to intervene.

(d)(1) The commissioner may issue an order directing a prepaid pharmacy service organization or a representative of a prepaid pharmacy service organization to cease and desist from engaging in any act or practice in violation of the provisions of this article or rules promulgated pursuant to this article.

(2) Within ten days after service of the order of cease and desist, the respondent may request a hearing on the question of whether acts or practices in violation of this article have occurred. The hearings shall be conducted pursuant to section thirteen, article two of this chapter.

(e) In the case of any violation of the provisions of this article or rules promulgated pursuant to this article, if the commissioner elects not to issue a cease and desist order, or in the event of noncompliance with a cease and desist order issued pursuant to subsection (d) of this section, the commissioner may institute a proceeding to obtain injunctive relief, or seek other appropriate relief, in the circuit court of Kanawha County or the county of the principal place of business of the prepaid pharmacy service organization.

(f) Any enrollee of or resident of this state may bring an action against the prepaid pharmacy service organization to enforce any provision, standard or rule enforceable by the commissioner: Provided, That this subsection does not authorize a civil action against the commissioner, his or her employees or any other agency or instrumentality of this state. In the case of any successful action to enforce this article, or accompanying standards or rules, the individual shall be awarded the costs of the action together with a reasonable attorney's fee as determined by the court.
§33-25F-26. Statutory construction and relationship to other laws.

(a) Except as otherwise provided in this article, provisions of the insurance laws, provisions of hospital, medical, dental or health service corporation laws and provisions of health maintenance organization laws are not applicable to any prepaid pharmacy service organization granted a certificate of authority under this article. The provisions of this article do not apply to an insurer, hospital, medical, dental or health service corporation or health maintenance organization licensed and regulated pursuant to the insurance laws, hospital, medical, dental or health service corporation laws or health maintenance organization laws of this state except with respect to its prepaid pharmacy service corporation activities authorized and regulated pursuant to this article. The provisions of this article do not apply to an entity properly licensed by a reciprocal state to provide a pharmacy care service to employer groups, where residents of West Virginia are members of an employer group, and the employer group contract is entered into in the reciprocal state. For purposes of this subsection, a "reciprocal state" means a state which physically borders West Virginia and which has subscriber or enrollee hold harmless requirements substantially similar to those set out in section ten of this article.

(b) Factually accurate advertising or solicitation regarding the range of services provided, the premiums and copayments charged, the sites of services and hours of operation, and any other quantifiable, nonprofessional aspects of its operation by a prepaid pharmacy service organization granted a certificate of authority, or its representative do not violate any provision of law relating to solicitation or advertising by health professions: Provided, That nothing contained in this subsection authorizes any solicitation or advertising which identifies or refers to any individual provider or makes any qualitative judgment concerning any provider.

(c) Any prepaid pharmacy service organization authorized under this article is not considered to be practicing medicine and is exempt from the provision of chapter thirty of this code, relating to the practice of medicine.

(d) The provisions of section nine, article two, examinations; section thirteen, article two, hearings; sections fifteen and twenty, article four, general provisions; section twenty, article five, borrowing by insurers; section seventeen, article six, noncomplying forms; article seven, assets and liabilities; article eight, investments; article nine, administration of deposits; article ten, rehabilitation and liquidation; article twelve, agents, brokers, solicitors and excess line; section sixteen, article fifteen, coverage of children; section eighteen, article fifteen, equal treatment of state agency; section nineteen, article fifteen, coordination of benefits with medicaid; article fifteen-b, uniform health care administration act; section three, article sixteen, required policy provisions; section eleven, article sixteen, coverage of children; section thirteen, article sixteen, equal treatment of state agency; section fourteen, article sixteen, coordination of benefits with medicaid; article sixteen-a, group health insurance conversion; article twenty-seven, insurance holding company systems; article thirty-three, annual audited financial report; article thirty- four, administrative supervision; article thirty-four-a, standards and commissioner's authority for companies deemed to be in hazardous financial condition; article thirty-five, criminal sanctions for failure to report impairment; article thirty-seven, managing general agents; article thirty-nine, disclosure of material transactions; and article forty-one, privileges and immunity, all of this chapter are applicable to any prepaid pharmacy service organization granted a certificate of authority under this article. In circumstances where the code provisions made applicable to prepaid pharmacy service organizations by this section refer to the "insurer," the "corporation" or words of similar import, the language includes prepaid pharmacy service organizations.

(e) A prepaid pharmacy service organization granted a certificate of authority under this article is exempt from paying municipal business and occupation taxes on gross income it receives from its enrollees, or from their employers or others on their behalf, for health care items or services provided directly or indirectly by the prepaid pharmacy service organization.
§33-25F-27. Filings and reports as public documents.

All applications, filings and reports required under this article are public documents: Provided, That where the provisions of other articles in this chapter are applicable to prepaid pharmacy service organizations, all applications, filings and reports required under those articles shall be afforded the level of confidentiality as provided in those articles.
§33-25F-28. Confidentiality of medical information.

(a) Any data or information pertaining to the diagnosis, treatment or health of any enrollee or applicant obtained from that person or from any provider by any prepaid pharmacy service organization shall be held in confidence and may not be disclosed to any person except:

(1) To the extent that it may be necessary to facilitate an assessment of the quality of care delivered pursuant to section eighteen, of this article or to review the grievance procedure pursuant to section fourteen of this article;

(2) Upon the express written consent of the enrollee or his or her legally authorized representative;

(3) Pursuant to statute or court order for the production of evidence or the discovery thereof;

(4) In the event of claim or litigation between that person and the prepaid pharmacy service organization where the data or information is pertinent;

(5) To a department or division of the state pursuant to the terms of a group contract for the provision of health care services between the prepaid pharmacy service organization and the department or division of the state; or

(6) For a medicaid recipient enrolled under a group contract between a prepaid pharmacy service organization and the governmental agency responsible for administering the medicaid program, in accordance with confidentiality rules applicable to the medicaid program.

(b) A prepaid pharmacy service organization is entitled to claim any statutory privileges against the disclosure which the provider who furnished the information to the prepaid pharmacy service organization is entitled to claim.

(c) Any information provided to the division of insurance that is part of the division investigation or examination is confidential and exempt from disclosure under subsection (a) of this section or otherwise until the investigation is completed or ceases to be active. For purposes of this subsection, an investigation is considered "active" while the investigation is being conducted by the division with a reasonable, good faith belief that it may lead to the filing of administrative, civil or criminal proceedings. An investigation does not cease to be active if the division is proceeding with reasonable dispatch and there is a good faith belief that action may be initiated by the division or other administrative or law-enforcement agency. After an investigation or examination is completed or ceases to be active, portions of the records relating to the investigation or examination remain confidential and are exempt from disclosure under subsection (a) of this section or otherwise if the disclosure would:

(1) Jeopardize the integrity of another active investigation;

(2) Impair the safety and financial soundness of the licensee or affiliated party;

(3) Reveal personal financial information;

(4) Reveal the identity of a confidential source;

(5) Defame or cause unwarranted damage to the good name or reputation of an individual or jeopardize the safety of an individual; or

(6) Reveal investigative techniques or procedures.

§33-25F-29. Authority to contract with prepaid pharmacy service organizations under medicaid.

Departments and agencies of the state including, but not limited to, the public employees insurance agency, and the department of health and human resources are authorized to enter into contracts with prepaid pharmacy service organizations certified and permitted to market under the laws of this state, and to furnish to recipients of medical assistance under Title XIX of the Social Security Act, 42 U.S.C. §1396, et seq., pharmacy services offered to such recipients under the medical assistance plan of West Virginia.

§33-25F-30. Authority of commissioner to propose rules regarding affiliate and subsidiary operating results.

The commissioner may after notice and hearing propose rules for legislative approval in accordance with the provisions of article three, chapter twenty-nine-a of this code to define the commissioner's authority to consider the operating results of an insurer's affiliates and subsidiaries in the rate making and solvency determination of that insurer.
§33-25F-31. Expiration and repeal of the article.

If there are no prepaid pharmacy service organizations operating with a valid certificate of authority on or before the thirty- first day of December, two thousand three, this article shall expire on that date and be considered repealed.

NOTE: The purpose of this bill is to permit the operation of prepaid pharmacy service organizations in this State and to provide for their regulation.

This article is new; therefore, strike-throughs and underscoring have been omitted.

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